We’re often asked many questions about traveling through Southeast Asia. Here are answers to our most frequently asked questions. If your question isn’t answered here, feel free to contact us at sales@asialuxurytravels.com
1. Booking & Arrival
1.1. Do you offer any pre-made packages?
Yes, we offer both pre-made packages based on our sample itineraries and customized tours tailored to your interests. Prices vary depending on your preferred activities, level of accommodation, and booking date.
1.2. What should I expect if I booked an airport transfer?
After collecting your luggage and passing immigration, look for an Asia Luxury Travel welcome sign with your name. Our representative will be waiting near the exit. Airports can be crowded, so please take your time to spot them.
1.3. What if I cannot find my driver at the airport?
If you can’t locate your driver, call the emergency number listed on your itinerary or service voucher. If you don’t have a mobile phone, ask airport staff for assistance using a phone.
1.4. How can I cancel my booking?
If you booked directly with us, please contact us to cancel. Booking terms and cancellation policies apply. If you book through a travel agent, please contact them for cancellation assistance.
1.5. What if my hotel can’t find my reservation?
Ask your guide to contact our local office immediately. If your guide is not present, ask the hotel to call the Asia Luxury Travel office in that country.
1.6. Do I need to pay a deposit?
Yes, a 20% deposit is required to confirm your services. Payment can be made via credit card or bank transfer in USD or AUD.
1.7. What if my flight is cancelled?
If your flight is cancelled due to weather, aircraft issues, or strikes, your travel insurance may cover additional transport expenses and unused services. Please review your insurance policy for coverage.
If you have booked services with Asia Luxury Travel and your flight is cancelled due to force majeure, we will do our best to offer complimentary support (FOC) for the services you have booked, based on the information and relevant documentation you provide regarding the cancellation
1.8. Who should I contact in case of emergency during my tour?
Your guide is your first point of contact. Our regional operations offices offer 24/7 emergency assistance. Contact details are on your itinerary.
1.9. What are your terms and conditions?
Please click here to read our terms and conditions.
2. Health, Safety & Travel Insurance
2.1. What medical precautions should I take?
We recommend visiting a travel clinic or consulting your healthcare provider several weeks before departure. This allows time to discuss any pre-existing medical conditions, as well as to determine if any vaccinations or preventive measures are advised based on your travel destinations.
2.2. How can I beat jet lag?
To minimize the effects of jet lag, ensure you are well-rested before your flight. During the flight, try to sleep according to your destination’s time zone. After you arrive, stay awake until the evening so your body can adjust to the new time more easily.
2.3. Why do I need travel insurance?
We highly recommend travel insurance. Because it protects you from unexpected costs like trip cancellation, medical emergencies, and evacuation.
2.4. What if I get sick (e.g., diarrhea, dengue, malaria)?
Mild diarrhea can happy due to dietary changes. Drink plenty of water or carry rehydration salts. Dengue and malaria are rare in tourist areas, but highly recommend to use mosquito repellent if you are trekking or visiting rural regions.
2.5. When should I buy travel insurance?
We recommend purchasing your travel insurance as soon as your itinerary is confirmed. This ensures you’re covered from the start, including for unforeseen events that may occur before your trip begins. Keep in mind that trip cancellation coverage is not always included by default and may require an additional premium. To avoid any surprises, carefully review your travel insurance policy to understand exactly what is covered and ensure you’re fully protected throughout your journey.
2.6. How do I make a travel insurance claim for loss, damage, or injury?
Contact your insurance provider’s claims department as soon as possible. Submit all required documents, such as receipts, medical records, and police reports, to support your claim. Always review your travel insurance policy carefully before purchase to understand what is covered and how to file a claim efficiently.
2.7. Is healthcare accessible in Southeast Asia?
Yes, there are international standard healthcare facility in major cities:
- Vietnam: Ho Chi Minh City, Hanoi, Danang, Hue
- Cambodia: Phnom Penh, Siem Reap
- Thailand: Bangkok and other cities
- Laos: Vientiane
- Myanmar: Yangon
- Indonesia: Bali, Jakarta
2.8. Is it safe in the cities?
Yes, most cities in Southeast Asia are safe for travelers, but it’s important to stay cautious. Pickpocketing can occur in crowded areas, so avoid carrying large amounts of cash or valuables. Use your hotel safe to store passports, credit cards, and jewelry, and always stay aware of your surroundings.
2.9. Are there many landmines in Southeast Asia? Is it safe for travelers?
Landmines still exist in some parts of Vietnam, Cambodia, and Laos, primarily in remote or former conflict zones far from typical tourist areas. These areas are continuously being cleared by NGOs and authorities. Cleared zones are marked safe but always follow marked paths and your guide’s instructions.
- Vietnam: Tourist attractions are safe, well-maintained and regularly monitored by local authorities. Remaining landmines exist only in some remote border regions that are not accessible to tourists.
- Cambodia: Landmines exist in certain rural provinces. Major tourist sites like Angkor Wat and Phnom Penh are completely safe.
- Laos: UXOs (unexploded ordnance) are still found in parts of eastern Laos. Tourist routes are well-cleared and marked.
- Thailand, Myanmar, and Indonesia: No known issues with landmines in tourist areas or major regions.
2.10. Are vehicles and boats safe in Southeast Asia?
Yes. At Asia Luxury Travel, all vehicles and boats used for tours in Southeast Asia are carefully selected and undergo annual safety inspections. We follow strict international standards to ensure a safe and reliable travel experience for all guests.
3. Transportation & Airlines
3.1. What is the standard of vehicles in Southeast Asia?
Vehicle quality across Southeast Asia varies by country.
In Vietnam, Thailand, and Indonesia, they offer modern vehicles with air conditioning, seatbelts, and comfortable seating. Luxury cars like Mercedes, BMW or limousines may be available at an extra cost.
In Cambodia, Laos, and Myanmar, vehicles may be older with fewer amenities, especially in remote areas. So please be aware that seatbelts and air conditioning are not always available, particularly in less-developed regions.
3.2. Can I rent a car or motorbike to drive myself?
It is not recommended because road conditions and driving habits may differ from your home country.
3.3. What is the limit for luggage allowance on domestic flights?
Each airline has its own luggage allowance policy. However, generally the limit is 20kgs or 40lbs for economy, 30kg or 66lbs for business class. So please check with your airlines for exact limits or excess baggage fees.
4. Food & Drink
4.1. What food and water safety precautions should I follow in Southeast Asia?
To reduce the risk of foodborne illness/ mild stomach issues in Southeast Asia, only eat food that has been peeled, thoroughly cooked, or boiled. Avoid raw salads, uncooked vegetables, raw shellfish, and cold meats, as your stomach isn’t used to local ingredients or preparation methods.
4.2. Is it safe to have ice in drinks in Southeast Asia?
Ice cubes made in hotels and restaurants are generally safe. However, avoid crushed or chipped ice from large blocks, as it may be exposed to contamination during transport or handling.
4.3. Is tap water safe to drink in Southeast Asia?
We recommend drinking sealed bottled water throughout Southeast Asia, no matter where you stay. Some hotels and high-end restaurants may use purified water, but in remote areas or hostels, it’s best to also use bottled water for brushing your teeth. When in doubt, ask if the water is filtered or purified.
4.4. Can Southeast Asia accommodate special dietary requirements?
Yes, special diets such as vegetarian, vegan, gluten-free, Halal, and Kosher can be accommodated in most parts of Southeast Asia. Common food allergies are also well understood at many hotels and restaurants. If you have specific dietary needs, please inform us in advance so we can make the necessary arrangements.
4.5. Is food spicy in Southeast Asia?
Some dishes, like Thai curry or Lao “laab,” can be very spicy. However, most restaurants let you choose your spice level, and many meals are served mild with spicy condiments on the side.
5. Money, Tipping & Shopping
5.1. Where can I check local currency exchange rates in Southeast Asia?
You can find reliable currency exchange rates at xe.com, or upon arrival at airport counters, hotel receptions or local banks. In some cases, hotels may offer the better rates because they often don’t charge commission on it.
5.2. How much should I tip tour guides and drivers in Southeast Asia?
While tipping in Southeast Asia is not compulsory, it is highly appreciated—especially in the travel and service industry. If you’re happy with the service, we have a general overview for tipping across Southeast Asia below. For country-specific tipping guidelines, please contact us at sales@asialuxurytravels.com
- Tour guides: $10-15/day (under 4 pax); $5-10/day (5+ pax)
- Drivers: $5-7/day (under 4 pax); $3-5/day (5+ pax)
- Hotel staff: $1-2/day for housekeeping, US$1-2 at time of service for porters
- Boats: $5-10 for local boats such as in the Mekong Delta, Nha Trang, Hue, Hoi An etc; $10-15 per person per night for overnight cruises such as in Halong Bay or river cruises.
5.3. Should I use credit cards, debit cards, or traveler’s cheques in Southeast Asia?
Credit cards are widely accepted at hotels, upscale restaurants, and shops in major cities across Southeast Asia. However, local markets and small businesses may not accept them, and a 3–5% surcharge for service fee often applies.
ATMs are widely available across Southeast Asia and accept most international cards. They usually provide local currency, except in Cambodia, where both USD and Riel are available. Daily withdrawal limits range from US$100–400, depending on the bank. Note that local ATM fees and foreign transaction charges from your home bank may apply.
Traveler’s cheques are rarely accepted and not recommended for travel in Southeast Asia.
5.4. How do I bargain when shopping in Southeast Asia?
Bargaining is common in local markets. We suggest you start with half of price, then slowly bargain upwards until you feel comfortable paying. Please note that international shops and department stores normally give a fixed price without bargaining.
5.5. Should I use USD, Euros, or local currency in Southeast Asia?
Thailand, Vietnam, and Indonesia only accept their local currency. Meanwhiles, Cambodia, Laos, and Myanmar accept USD for larger purchases, but you’ll still need local currency for daily expenses like food, drinks, and souvenirs. Additionally, Vietnamese Dong and Myanmar Kyat are not exchangeable outside their countries, so it is essential for you to exchange them before departure.
5.6. What’s the best way to ship purchases home from Southeast Asia?
If you’re buying large or fragile items in Southeast Asia, ask the shop to recommend a trusted shipping agent or freight forwarder. Always purchase shipping insurance and check your country’s import tax policies, as vendors are not responsible for any damage or customs fees during transit.
6. Visa & Entry Requirements
6.1. Do I need a visa to travel to Southeast Asia?
Visa requirements for Southeast Asia depend on your nationality and the countries you plan to visit. Regulations change frequently, so please check with your travel agent or Asia Luxury Travel consultant for the latest information. It’s essential for travelers to secure any required visa or travel documents before departure.
6.2. What do I need to obtain a visa for Southeast Asia?
Visa requirements vary by country, but eVisas are now the most common and convenient option for travelers visiting destinations like Vietnam, Thailand, Cambodia, and Laos. To apply for an eVisa, you’ll typically need to submit the following:
- A digital copy of your passport (with at least 6 months’ validity)
- A passport-sized photo with white background
- Details of your entry and exit border checkpoints
- Your planned hotel or accommodation
- A visa application fee, which varies by country
6.3. Do I need a Vietnam visa for a stopover after traveling to Cambodia?
If you stay inside the airport during your stopover in Vietnam, you don’t need a visa. But if you want to leave the airport to visit the city, or if your flights are on different airlines or separate tickets, you’ll need a multiple-entry Vietnam visa.
6.4. When do I need a Vietnam Visa on Arrival (VOA), and how do I get it?
Following Vietnam immigration department, some nationalities are not eligible for Vietnam e-Visa and must apply for a Visa on Arrival (VOA). This requires a pre-approval letter issued by an authorized visa agent. So please check with your agent about your nationality to get the most correct information.
Regarding to VOA to enter Vietnam, a visa application form will be provided by your airline before arrival. At the airport, you’ll need to submit the form and pay the visa stamping fee at the immigration counter. The fee depends on whether you choose a single-entry or multiple-entry visa.
6.5. Is my nationality visa-exempt when entering Southeast Asian countries?
Visa exemption policies are different among countries in Southeast Asia, and the visa-free stay duration varies based on your nationality and the country you plan to visit. To get accurate and updated information, please contact your travel agent or email us at sales@asialuxurytravels.com for personalized visa assistance.
6.6. What are the passport requirements for Southeast Asia travel?
Most Southeast Asian countries require passport validity of at least 6 months beyond your departure date. Also, make sure your passport has enough 2 blank pages for visa stamps because normally a visa is stamped on whole page.
6.7. Do I need a visa for a Mekong River cruise between Cambodia and Vietnam?
Yes, visa requirements is compulsory when traveling by Mekong River cruise between Cambodia and Vietnam in case you don’t belong to visa-exemption nationality. Most cruises from Cambodia to Vietnam include Vietnam visa processing in the package, but its reconfirmation is necessary during booking.
If you’re cruising from Vietnam to Cambodia, you also need apply Cambodia visa. But in case you don’t have a Cambodia Evisa, it is easier for you to get a Visa on Arrival at the border—no pre-approval letter is required, unlike in Vietnam.
6.8. Do I need a visa for cruise ship shore excursions?
For shore excursions from cruise ships, visa rules vary. Most cruise lines offer a blanket visa for passengers who book excursions through the cruise company, but it’s best to confirm visa policies directly with your cruise line.
7. Hotels
7.1. How are 5-star hotels rated in Southeast Asia?
There is no international standard for 5-star hotel ratings in Southeast Asia. Each country uses its own criteria, so the meaning of “5-star” can vary. However, most 5-star hotels offer luxurious rooms in prime locations, well-trained staff, and premium amenities like spas, pools, fitness centers, and afternoon tea. While ratings differ between countries, you can reliably compare hotel quality within the same country based on consistent local standards. There is no international standard. Ratings vary by country but usually reflect service quality, room standards, and available facilities.
7.2. Are there ultra-luxury hotels in Southeast Asia?
Yes. Southeast Asia is home to ultra-luxury hotels and high-end travel experiences, with world-class brands like Sofitel Metropole, InterContinental, Marriott, and Accor. For a tailored luxury journey in Southeast Asia, contact us at sales@asialuxurytravels.com with your preferences.
7.3. Do hotels offer non-smoking rooms?
Yes, most partner hotels offer non-smoking room types.
7.4. Can I request late check-out if my flight departs late?
Late check-out is sometimes available but depends on hotel occupancy. Speak with the hotel reception to check availability—some may offer it complimentary, while others charge 50% for check-out before 6:00pm or a full night’s rate after 6:00pm. Policies vary by hotel, so always confirm in advance.
8. Communications
8.1. How can I stay connected with family, friends, or work while in Southeast Asia?
Most hotels offer Wi-Fi and in-room phones for international calls. If your phone has global roaming, you can use it but please check rates with your provider before making a call.
For internet access, Wi-Fi is widely available in hotels, cafes, and public areas. Apps like WhatsApp, FaceTime, or Zoom are commonly used for calls and messaging. You can also purchase a local SIM card or eSIM for better data coverage and lower rates.
8.2. How can I use local mobile service in Southeast Asia?
Local SIM cards are easy to find throughout Southeast Asia and provide a cost-effective way to get connection with calls and mobile data. Your local guide can help you to purchase a SIM or eSIM with prepaid credit. But the coverage maybe limited in remote area such as Angkor complex in Cambodia or mountainous areas. Especially, Myanmar may have restricted compatibility with global GSM networks.
Need more help? Contact us at sales@asialuxurytravels.com or speak with your travel consultant. We’re here to ensure a smooth and safe journey!
